Privacy Policy

1. Who We Are

This Privacy Policy applies to Artigem Granite Inc. ("Artigem Granite", "Artigem", "we", "us", or "our") and our website:

www.artigemgranite.com

Artigem Granite provides countertop fabrication and installation, stone products, kitchen and bathroom surfaces, vanities, and related design and renovation services in Ontario, Canada.

2. Information We Collect

Depending on how you interact with Artigem Granite, we may collect information such as:

• Name and contact information
• Email address
• Telephone or mobile number
• Project address or general project location
• Information about your countertop, kitchen, bathroom, or renovation project
• Measurements, drawings, photographs, or other project information you voluntarily provide
• Information submitted through quote or contact forms
• Messages or communications you send to us
• Information you provide through social media or advertising platforms
• Website usage and technical information

We only request information that is reasonably necessary to respond to your inquiry, prepare a quote, provide our services, improve our website, or communicate with you.

3. Information Submitted Through Facebook and Instagram

Artigem Granite may advertise on platforms operated by Meta, including Facebook and Instagram. Our advertisements may allow users to contact us directly or submit information through advertising features such as lead forms.

If you choose to provide your name, phone number, email address, project information, or other information through a Facebook or Instagram advertisement, we may receive that information so that we can contact you regarding your inquiry.

We use this information only for legitimate business purposes, including responding to your request, providing information about our products and services, preparing estimates, scheduling consultations, and following up on your inquiry.

Your use of Facebook or Instagram is also subject to Meta's own privacy policies and terms.

4. How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests
• Provide estimates and quotations
• Schedule consultations, measurements, fabrication, or installation
• Communicate with customers and prospective customers
• Provide and improve our products and services
• Manage customer and project records
• Process transactions and payments where applicable
• Send service-related communications
• Measure and improve advertising and marketing performance
• Maintain website security and prevent fraud or abuse
• Comply with applicable laws and legal obligations

5. Marketing Communications

If you provide your contact information to Artigem Granite, we may contact you regarding your inquiry, project, quotation, products, services, promotions, or other relevant business information.

You may ask us to stop sending promotional communications at any time by contacting us using the information provided below.

We will continue to send essential communications when reasonably necessary to provide a service you have requested or to manage an existing business relationship.

6. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website usage, improve performance, and measure advertising effectiveness.

These technologies may collect information such as browser type, device information, approximate location, pages visited, referring websites, and interactions with our website.

Some advertising or analytics technologies may be provided by third-party service providers.

7. Advertising and Analytics

We may use third-party advertising and analytics services to understand how visitors interact with our website and how our advertising campaigns perform.

These services may use cookies, pixels, tags, or similar technologies. Depending on the services enabled on our website, these providers may receive information about your interaction with our website.

We may use advertising information to measure campaigns, understand website traffic, improve our advertising, and show relevant Artigem Granite advertisements to people who may be interested in our services.

8. Sharing of Personal Information

Artigem Granite does not sell your personal information.

We may share information when reasonably necessary with trusted service providers who assist us with business operations, such as:

• Website hosting and technology providers
• Payment and financial service providers
• Marketing and advertising platforms
• Analytics providers
• Communication and email service providers
• Professional advisors and service providers
• Contractors or project partners when necessary to provide requested services

Service providers are expected to handle information appropriately and only for purposes related to the services they provide.

9. Legal Requirements

We may collect, use, preserve, or disclose personal information when required or permitted by applicable law, regulation, court order, legal process, or governmental request.

We may also use or disclose information when necessary to protect our rights, property, customers, employees, or business operations.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask questions about how your information is used
• Request deletion where legally applicable
• Withdraw consent where consent is the legal basis for processing
• Opt out of certain promotional communications

Some information may need to be retained where required by law or where we have a legitimate business reason to do so.

13. Third-Party Websites and Services

Our website or advertisements may contain links to third-party websites, platforms, or services. Artigem Granite is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children for the purpose of providing our services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When changes are made, the "Last Updated" date at the top of this page will be updated.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Artigem Granite Inc.